FAQs

Refund Questions

Are meal wristbands being refunded as well?

Yes! Anything you paid for, including meal wristbands and fees, will be refunded to you.

Do I need to do anything to get my refund?

If the card you used to purchase your tickets is still valid, you do not need to do anything! We will automatically process your refund as soon as possible. If there is a problem, we will email you directly to talk through options.

What if the card I paid with is no longer active?

Please email gwsevents@gatewaypeople.com as soon as possible so we can connect with you about other refund options. Our team will respond to your email as soon as possible.

When can I expect my refund?

This varies and depends on multiple factors, such as when you paid and which bank you use and how they process refunds to your account. Our team is working daily to process refunds as quickly as possible. Thank you for your patience and grace in this season.